Return Policy

1. Introduction

At AsiriMall, we want you to be completely satisfied with your purchase. If you need to return an item, please review our Return Policy to understand the process and conditions.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

Time Frame: Returns must be requested within 5 days from the date of delivery.

Condition: Items must be unused, in their original packaging, and in the same condition as received.

Proof of Purchase: A valid receipt or proof of purchase must be provided.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Perishable Goods: Food items or other perishable products.

Personalized or Custom Items: Products made to order or personalized.

Digital Products: Software, e-books, or other digital content.

4. Return Process

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at contact@asirimall.com to request a return authorization. Provide your order number and details about the item you wish to return.

Prepare the Return: Pack the item securely in its original packaging and include a copy of the receipt or proof of purchase.

Ship the Item: Send the item to the return address provided by our customer service team. You are responsible for the shipping costs associated with the return unless the return is due to an error on our part.

5. Refunds

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5 business days for the refund to be reflected in your account. Shipping costs are non-refundable.

6. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of delivery. We will provide instructions for returning the item and offer a replacement or refund as appropriate.

8. Contact Us

For any questions or to initiate a return, please contact our customer service team at contact@asirimall.com. We are here to assist you and ensure a smooth return process.